Participant

Answered

Can't cancel my subscription

13 replies
170 views
Translate

I’ve been texting Adobe via email over the last couple of weeks, but I haven't received a response. Now I can’t cancel my subscription on the website until I change my payment method.

AkanshaAshraCorrect answer

Community Manager

Hi @talented_Melody84fe

Thank you for posting in the community. We understand your concern regarding your subscriptions.

After checking your account, we can see that you currently have three active Adobe subscriptions:

Adobe Stock – 10 Assets a Month + AI Studio
Illustrator
Creative Cloud Pro

As these subscriptions were purchased through Google Play, their management, billing, cancellation, and refund options are handled through Google Play.

If you no longer wish to continue with the subscription, please follow the instructions in the link below:

Cancel a Google Play subscription

Once the subscription is canceled, you can review the available refund options through your Google Play account.

Thank you for your understanding and for being part of the community.
^Akansha

T

talented_Melody84fe

Participant

"Talk to human"

Translate

T

talented_Melody84fe

Participant

"Hi, I am strictly within my 14-day grace period, but your system is blocking me from canceling because of a pending/failed payment loop. Could you please manually wipe the pending balance and cancel this subscription for me immediately? Thank you."

Translate

M

Manan Joshi

Community Expert

Hi @talented_Melody84fe payment issues need to be rectified before the cancellation. If you are within the free period any amount deducted would be refunded back within 10-14 days.

https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

Translate

-Manan

T

talented_Melody84fe

Participant

อยากยกเลิกการสมัครสมาชิกไม่มีการแจ้งเตือนเมื่อผ่านการใช้้งานฟรี 7 วัน

Translate

kglad

Community Expert

@talented_Melody84fe

read the answer marked as correct here.

Translate

AkanshaAshra

Correct answer

Community Manager

Hi @talented_Melody84fe

Thank you for posting in the community. We understand your concern regarding your subscriptions.

After checking your account, we can see that you currently have three active Adobe subscriptions:

Adobe Stock – 10 Assets a Month + AI Studio
Illustrator
Creative Cloud Pro

As these subscriptions were purchased through Google Play, their management, billing, cancellation, and refund options are handled through Google Play.

If you no longer wish to continue with the subscription, please follow the instructions in the link below:

Cancel a Google Play subscription

Once the subscription is canceled, you can review the available refund options through your Google Play account.

Thank you for your understanding and for being part of the community.
^Akansha

Translate

RedMistAuthor

Participant

Thank you so much, Ma’am, for your helpful advice, it helped me cancel my subscription. The only issue I’m facing right now is that I’m still waiting for the refund. Can you please help me with this? I’d be so grateful.

Thank you.

Translate

M

Manan Joshi

Community Expert

Refunds are automatic and reflect in the bank in around 14 days

Translate

-Manan

RedMistAuthor

Participant

K thx👍

Translate

ShivangiGupta

Community Manager

Hi @RedMist,

I can see that your Adobe Standard plan has been active for 10 days. The reason you're unable to cancel the plan is that the free trial has already converted into a paid subscription, and there are currently pending dues on the account.

Adobe offers a full refund if the subscription is cancelled within the first 14 days. Since you're still within this window, you can follow the steps below to proceed:

First, clear any pending dues so the plan status is updated:
Retry a failed or missed payment
Once the dues are cleared, cancel the plan using the same steps:
Manage or cancel your subscription
After cancellation, please check your email for the confirmation.

Once the cancellation is successfully completed within the 14 day window, the refund will be automatically initiated and typically processed within 12 to 14 days.

Please make sure to complete this process within the next 4 days to remain eligible for the refund.

I hope this helps!

^Shivangi

Translate

^Shivangi

M

Manan Joshi

Community Expert

Adobe does not provide support over the email in general. In order to connect with them you can use the chat feature on the website. Check the following articles to know about refund rules and cancellation. Do note that you will have to update your payment method before the cancellation can be done as per these articles

https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

Translate

-Manan

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.