Can't cancel my subscription

Question

Hi,I have been trying to cancel my subscription for months now. I can't use the chatbot support as I've lost the password for my email and can't recover it.I have cancelled the direct debit with my bank however Adobe still keep charging me.Can someone please advise how I can get my money refunded and finally put a stop to payments being taken?Is seems impossible to get through to support.Thanks

kglad · Answer

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here): https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html and note the last paragraph below because you may already have a payment problem.

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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