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Participant
August 17, 2025
Question

can t cancel payments

  • August 17, 2025
  • 2 replies
  • 92 views

i started a free trial for students and teachers and by the time the trial ended, i decided that it was not at all what i wanted (i think it was called creative cloud, i dont really know how it works since i dont really work in digital). Ofc they took my money after that but that was not the problem since it was my fault. The thing is that i went and tried to cancel the plan or subscription but there is no active plan, neither a facturation email or anything that tells me that i have any reason to pay. I just went ahead and blocked adobe from my card thinking that they will not be able to continue payments, but they just took my money the second time yesterday so ig that didnt work out. im just trying to get a refund for the last month and cancel everything but idk from where. can somebody help me? thank you 

2 replies

kglad
Community Expert
Community Expert
August 18, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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kglad
Community Expert
Community Expert
August 18, 2025

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html