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kimberlyc41049651
Participant
March 28, 2020
Answered

Can't cancel plan

  • March 28, 2020
  • 2 replies
  • 1586 views

Hello all, I've been trying to cancel my plan for creative cloud but there's no cancellation button anywhere. The account is on my school email but I'm paying for it and I just can't find anyway to cancel it on my account pages. The option just doesn't show up. This is extremely frustrating as I have no more use for it but I can't cancel. I'm paying for the annua plan but I'm willing to pay the cancellation fee for it to just go away. 

      Correct answer John T Smith

      To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
      -or Chat link https://helpx.adobe.com/contact/support.html

      -click the chat icon at the bottom right of the page to open a chat session
      -the chat icon looks like '3 dots inside a circle' at the lower right
      -type AGENT into the chat window to connect directly to a person rather than the AI

      2 replies

      John T Smith
      Community Expert
      John T SmithCommunity ExpertCorrect answer
      Community Expert
      March 28, 2020

      To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
      -or Chat link https://helpx.adobe.com/contact/support.html

      -click the chat icon at the bottom right of the page to open a chat session
      -the chat icon looks like '3 dots inside a circle' at the lower right
      -type AGENT into the chat window to connect directly to a person rather than the AI

        R
        rose_6396
        Participant
        April 18, 2025

        i want to say thank you for providing the websites and the steps by steps infor on canceling the plans. Thank you!

        Shivangi_Gupta
        Community Manager
        Shivangi_GuptaCommunity Manager
        Community Manager
        April 18, 2025

        Hi @rose_6396,

        We appreciate you keeping the thread updated. I can see that you have successfully cancelled your subsription to Adobe Acrobat using the articles shared by the expert above.

        We hope you change your decision and give a try to other Adobe applications as well. You can check the plans and pricing here: https://adobe.ly/3EfYWW5

        Let me know if you have any questions.

        ^Shivangi

        Peru Bob
        Community Expert
        Peru BobCommunity Expert
        Community Expert
        March 28, 2020

        I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Get Started forum so that proper help can be offered.

        K
        kimberlyc41049651Author
        Participant
        March 28, 2020

        Okay, thank you

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