Can’t cancel subscription

Question

I have been getting charged monthly for adobe acrobat and when I went to cancel my subscription it says I have no subscription. I've checked on desktop and mobile but for some reason it says I'm not even a member. Is there a way someone can cancel my account? Or am I doing something wrong?

AnandSri · Answer

Hello,

I hope you're doing well, and we apologize for the delayed response and the trouble.

The email address (Adobe ID) you used to sign in to the community is associated with an Acrobat Pro license/subscription. It is also linked to an Enterprise account (Federated ID), meaning it belongs to your organization.

If you are signed in to the app or the Adobe website using your Enterprise ID, you may not see any license or subscription associated with your personal account.

If you wish to cancel the license/subscription linked to your personal account, please contact the Adobe Billing Support team using this URL. They will assist you with the process. To know more, see this article: https://adobe.ly/4itlpgN

Thanks,

Anand Sri.

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