Can't cancel subscription

Forum|Forum|3 months ago
October 20, 2025
1 reply
143 views

Hello, can someone please help me? I have a free trial version and would like to cancel it before the end of the trial period. Unfortunately, I can't access the plans where I would cancel it, and the AI assistant doesn't work either. Do you know how to proceed, because I really don't want to pay for a service I don't use and I am prevented from canceling it. Does anyone have an email address for someone from support, a real person?

macOS

melissapiccone

Community Expert

You need to go to your account. Which for some reason is not coming up for me right now - I get a message that Unable to load plans - is that what you are experiencing? Servers are down... when do you need to cancel by? Probably down due the Amazon AWS outages.

Melissa Piccone | Adobe Trainer | Online Courses Author | Fine Artist

O

ob_default46409263Author

Participant

Yes, it's exactly the same for me. You're probably right about AWS, I was also interested in that.
I have to cancel it by October 21, 2025, at the latest.

melissapiccone

Community Expert

Hopefully it will get fixed and up and running soon. I'm sure it's stressing you out a bit. Hang in there and try again tonight.

Melissa Piccone | Adobe Trainer | Online Courses Author | Fine Artist

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