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larissan34313273
Participant
October 19, 2025
Question

Can't cancel trial

  • October 19, 2025
  • 1 reply
  • 60 views

I followed the steps to manage my plan in order to cancel a trial for Firefly, but when I click on my plan there is no scroll down for all the apps. I tried two different browsers (on a PC). Any ideas?

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 20, 2025

try using a mobile phone's updated non-opera browser with wifi disabled.

 

but be aware, there are problems on adobe's end that may require a retry in a few hours.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    October 20, 2025

    The current and possibly, concluding Amazon Web Services outage can also prevent you from making any updates. Please try using the steps listed at https://adobe.ly/4neZADx in a couple hours once most services on the Internet have been restored. ^JW

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