Can't Cancel Without Money

Question

I entered a free trial for adobe creative cloud but I have no money, I forgot to cancel it and now it won't let me because "My payment method is outdated" And is sending mass charges to my card everyday trying to squeeze non existent money instead of letting me cancel it.

gupta shivangi · Answer

Hi @Ari283542106zly,It is mandatory to clear the pending dues to proceed with cancellation. Please follow this article to fix the missed payment: https://adobe.ly/3YfnchlOnce the payment is done, you can easily cancel the plan following these steps: https://adobe.ly/4pXRpOaAdobe offers full refund if the subscription is cancelled within first 14 days of purchase. Since your plan is 7 days old, an automatic refund will initiate post cancellation(if done within next 6 days). You can get more details here: https://adobe.ly/4pWtSx7Let me know if you have any questions.^Shivangi

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