Can't Canel - Plans Won't Load in User Account

Forum|Forum|7 months ago
June 24, 2025
1 reply
149 views

If I navigate to the Accounts section (https://account.adobe.com/ or https://account.adobe.com/plans) of my Adobe login, the plans boxes fail to load.

This means I am unable to cancel my trial.

Any ideas?

Shivangi_Gupta

Community Manager

Hi there,

We are sorry for the experience. Could you try signing in using a different browser or different device?

Let us know how it goes.

^Shivangi

kglad

Community Expert

in particular, a mobile phone's browser is the most likely to succeed. and if you use the same computer the different browser should not be opera and using an updated one in private/incognito mode may succeed.

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