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mindlick
mindlick
Participant
November 23, 2020
Question

Can’t change billing country

  • November 23, 2020
  • 2 replies
  • 228 views

I have a US billing address associated with my Adobe ID that I have used for the last couple of years. I now reside in the UK and am attempting to change to a UK billing address, which is impossible.

 

It says anyone with an active subscription should contact support but it is impossible. The site keeps giving me the run around. Please help.

 

My subscription has expired and I'm attempting to resubscribe with my UK card

Please help

    This topic has been closed for replies.

    2 replies

    T
    tauras2
    Participant
    November 25, 2020

    yes, experiencing the exact same problem. It keeps sending me to the  same contact page, but it has no support icon.

      A
      Community Expert
      AmebrCommunity Expert
      Community Expert
      November 23, 2020

      I believe for account, subscription and billing help, you need to use the chat support icon in the bottom right of this page (exact placement depends on your browser window size):

      https://helpx.adobe.com/contact.html

       

       

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