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K
Komoda
Participating Frequently
October 30, 2017
Answered

Can't Change CC Plan

  • October 30, 2017
  • 1 reply
  • 12619 views

I would like to update my CC plan to include LR CC and 1TB of storage.  I am on the annual full CC plan.  I quickly reached my 100GB limit. 

When I click to change plans I continually get the message: ...

Well OK then.  I tried this just before writing this post.  While writing this post I went back to copy & paste the error message and I no longer see the link to switch plans.  So now I have no idea what is going on.

Any ideas?

    Correct answer Ned Murphy

    Manage your Creative Cloud membership

    Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

    Creative Cloud support (all Creative Cloud customer service issues)

    https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-membership

    1 reply

    Ned Murphy
    Ned MurphyCorrect answer
    Legend
    November 1, 2017

    Manage your Creative Cloud membership

    Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

    Creative Cloud support (all Creative Cloud customer service issues)

    https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-membership

    S
    Susi Lawson
    Participant
    March 6, 2018

    I have been trying for 2 weeks to get in a chat with Adobe or on the phone, all to no avail ! I need to change plans which is not an option under 'manage account. This should be a very simple thing to create for customers. The only option I see is the purchase the one app I need. I am afraid to cancel and start over , as I fear more hurdles to climb over ! Very frustrating !!

      KRProductions
      KRProductions
      Participant
      March 19, 2018

      Same thing here, The option just brings you back to the forums. I am not waiting another 2 weeks though, I will cancel and reorder. In my case I seen an email saying that I can look at my plan and change it to keep a certain price, so I did and accidentally downgrading to PhotoShop and Lightroom and didn't see that I was losing Premiere Pro. All I really use right now is Premiere so I tried to switch back with no option to do so.

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