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Can't change credit card information

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Hi. I get this error when I try to save my new credit card information. What to do? My subscription will end in 15 days! Thank you!

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Creative Cloud

John T SmithCorrect answer

Community Expert

You may need to contact support (this isn't support, it is a public forum)

Be sure to remain signed in with your Adobe ID before accessing the link below

Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

D

Diane C.297511426uuh

Participant

I need to give you my new credit card number. It is a nee number

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John T Smith

Community Expert

Go back to the top of this message thread and read

This is a PUBLIC FORUM not Adobe support

Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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G

Geneva Allen

Participant

I have been to this page at least 30 times. There is not place to change your credit card information on this page and Chat isn't available. on this page either.

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Nancy OShea

Community Expert

You must log-in to your Adobe account with your email (ID) and password at link below.

https://accounts.adobe.com/

Click on Manage Plans.

Under Plan and Payment, click on Manage Payment button.

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Nancy O'Shea— Product User & Community Expert

G

Geneva Allen

Participant

Thank you Nancy, I did log in (several times). But there is no Manage Plan on my Account Page. There is a button for Plan so I clicked on it and from there I was just sent in a circle back to the My Account. The page that says Change Credit Card Information goes to Services which is just more circles. The only icon I found that said Chat was void. It didn’t go any place.

When I get over being mad, I’ll try again but I expect I will have to contact service by telephone to resolve this problem. The Adobe software is awesome. The Adobe website is a nightmare.

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John T Smith

Correct answer

Community Expert

You may need to contact support (this isn't support, it is a public forum)

Be sure to remain signed in with your Adobe ID before accessing the link below

Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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M

majab93208718

Inspiring

The link that you have give only brings me to a FAQ. I cannot reach any live person to help at that link.

I have Adobe CC individual plan.

Could that be the reason?

Are people with individual plans not supposed to get live help?

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M

MelissaLA88

Participating Frequently

This might seem silly, but you're sure that credit card is active? Have you tried calling your credit card company to see if they are blocking the charge?

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D

Damir CudicAuthor

Participant

Thank you! You were right. It is new card I received today, so it hasn't been activated yet. I entered another card and it was accepted! Thanks again. I appreciate!

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