Can't change my email address

Question

Tried to change my email address to Email B, but it says Email B is already used with another account. So I signed out, and tried to sign in with Email B (I do have saved password on the Adobe site for Email B), but it tells me can't find any account with Email B. What's going on here?

kglad · Answer

type "agent" into the chat text field to bypass the chat bot. and you can also use twitter.

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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