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kumquatwizard
kumquatwizard
Participant
October 25, 2022
Answered

Can't Change Plan

  • October 25, 2022
  • 4 replies
  • 12262 views

Hi guys. I'm trying to change my plan from the 19.99/month Acrobat Pro to the 12.99/month Acrobat Standard plan, but whenever I hit the "agree and subscribe" button it has a pop-up that says "Sorry, we could not change your plan. Please retry." and won't let me change my plan. This is stressing me out a lot and I would really appreciate any help I could get. Thanks a ton.

Correct answer Shivangi_Gupta

Thread Summary

In some cases, users face issues when switching Adobe plans (e.g., from Acrobat Pro to Standard, Photography to All Apps). Despite clicking "Change Plan" or "Agree and subscribe," they encounter generic error messages like

'Sorry, we could not change your plan. Please retry.'

Or the "Manage Plan" page shows only a Cancel button, with no option to switch plans

 Best Solution for Similar Cases

  • Clear cache, allow scripts, cookies, and pop-ups.

  • Try switching browsers.

  • Sometimes, simple steps like restarting the system or try a different internet connection can also help.

Helpful Resources

4 replies

K
kml408
Participant
September 29, 2025

I have scripts, cookies, and pop-ups allowed, but I still get the same dialog every time I try to switch plans. I spoke to support and all they did was try to convince me I need a more expensive plan and then just let the chat time out when I said I wouldn't.

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 29, 2025

check for an open ticket https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

S
Community Manager
Shivangi_GuptaCommunity ManagerCorrect answer
Community Manager
July 16, 2025

Thread Summary

In some cases, users face issues when switching Adobe plans (e.g., from Acrobat Pro to Standard, Photography to All Apps). Despite clicking "Change Plan" or "Agree and subscribe," they encounter generic error messages like

'Sorry, we could not change your plan. Please retry.'

Or the "Manage Plan" page shows only a Cancel button, with no option to switch plans

 Best Solution for Similar Cases

  • Clear cache, allow scripts, cookies, and pop-ups.

  • Try switching browsers.

  • Sometimes, simple steps like restarting the system or try a different internet connection can also help.

Helpful Resources

K
karan_for_you
Participant
November 22, 2024

I have finished my Adobe Stock Images trail using 10 free credits before the month ending. When I am upgrading my account, it says "Cant Change Plan. Please retry." How should I proceed? 

Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
November 22, 2024

Hi Karan,

As I understand, you are unable to upgrade Stock plan. Kindly get in touch with our support team.

 

Hope this helps.

 


Thanks

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 22, 2024

and type "agent" in the chat field to bypass the bot.

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 25, 2022

use a browser that allows popups and cookies

    kumquatwizard
    kumquatwizardAuthor
    Participant
    October 28, 2022

    Thank you so much!! The problem must've been something internal, but after going to the chat link and talking to an agent they were able to help me fix it without much issue. I appreciate your help!! ❤️

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 28, 2022

    you're welcome.

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