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jarosławk60642558
jarosławk60642558
Participant
March 18, 2023
Answered

Can't change plan (no option)

  • March 18, 2023
  • 3 replies
  • 10592 views

I can't change my current plan (Photography Plan) or add any new apps to the existing one. My last annual payment was processed 3 months ago successfully yet the only option I have when going into "Manage Plan" is an option to cancel it. No options for changing or adding anything. Why? How to fix this?

 

 

Correct answer Shivangi_Gupta

Thread Summary

In some cases, users face issues when switching Adobe plans (e.g., from Acrobat Pro to Standard, Photography to All Apps). Despite clicking "Change Plan" or "Agree and subscribe," they encounter generic error messages like

'Sorry, we could not change your plan. Please retry.'

Or the "Manage Plan" page shows only a Cancel button, with no option to switch plans.

 Best Solution for Similar Cases

  • Clear cache, allow scripts, cookies, and pop-ups.

  • Try switching browsers.

  • Sometimes, simple steps like restarting the system or try a different internet connection can also help.

Helpful Resources

3 replies

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity ManagerCorrect answer
Community Manager
August 8, 2025

Thread Summary

In some cases, users face issues when switching Adobe plans (e.g., from Acrobat Pro to Standard, Photography to All Apps). Despite clicking "Change Plan" or "Agree and subscribe," they encounter generic error messages like

'Sorry, we could not change your plan. Please retry.'

Or the "Manage Plan" page shows only a Cancel button, with no option to switch plans.

 Best Solution for Similar Cases

  • Clear cache, allow scripts, cookies, and pop-ups.

  • Try switching browsers.

  • Sometimes, simple steps like restarting the system or try a different internet connection can also help.

Helpful Resources

    ruthmarieh254907
    ruthmarieh254907
    Participant
    December 7, 2024

    I was trying to cancel a good portion of my plan. I guess I shouldn't be surprised that Adobe makes it as difficult as possible to do so. It's pretty typical of their God-awful customer service. We should not be forced to be gaslit by customer service trying to make sure Adobe can keep taking or wait for our turn with slow customer service with people who can't speak English. 

    Watch out Adobe. When another company comes along that can replace you, you guys are toast. 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 7, 2024

    if you think you know what you're doing, cancel your current plan and start your new one.  that's the only way to make a "change".

    S
    StaringEmu
    Participant
    August 5, 2025

    After getting a larger bill than expected for my yearly plan, I got in an hour long chat with 2 different reps - the first one pushed me to, for some reason, pay 350 euros a month (I'm a canadian student, and pay close to that much a year). Then, when I finally got to a plan/refund I wanted to take, they kept pushing for me to use a link in the chat or email. Now, I can't say it for certain, but I was convinced that in previous years, they were able to change my plan and refund me ENTIRELY on their end. I wasn't comfortable copy/pasting clickable links to a payment portal, even if it was legit. I don't know. The entire chat was just red flag after red flag - mistakes and mispelled words and AI answers, so I just wasn't comfortable using any links. 
    So was I right to let this good offer pass by out of paranoia? It was really an uncomfortable chat, and if I didn't need the plan for work, I would have cancelled. 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 18, 2023

    you can change your plan by contacting adobe support.  they will cancel your current and start the next, but will be able to do it seamlessly and make sure you get payment credit for what you've paid.  

     


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