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marthal23461109
marthal23461109
Participant
February 10, 2020
Question

Can't change plans

  • February 10, 2020
  • 1 reply
  • 207 views

I'm trying to swap to a different plan before it renews but when I try to save changes it says that it is unable to. I need to change asap before I get charged more than I want to be!

 

This topic has been closed for replies.

1 reply

LinSims
Community Expert
LinSimsCommunity Expert
Community Expert
February 10, 2020

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

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