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LianaDen
Participant
April 7, 2026
Answered

Can't complete the Plan cancellation process

I paid for a monthly subscription to the Photoshop Plan. Same day and few hours later, I realized I don’t actually need this plan so I visited this page in order to cancel. 

Procedure I followed

  1. Click on “Manage plan”
  2. Click on “Cancel your plan”
  3. Process halts at spinning ball. It will never complete. At some stage after several retries, I got the “Something went wrong”

Tried with Incognito window too, same results. Is there another way to proceed?

Manage plan
Popup Prompt: “Cancel your plan”
Spinning ball

 

    kglad
    kgladCorrect answer
    Community Expert
    April 7, 2026

    use a mobile phone’s updated (non-opera) browser with wifi disabled 

    3 replies

    LianaDen
    LianaDenAuthor
    Participant
    April 7, 2026

    Yes! That worked like a charm

    Translate
    kglad
    Community Expert
    Community Expert
    April 7, 2026

    excellent, and thank you for the follow up.

    Translate
    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    April 7, 2026

    use a mobile phone’s updated (non-opera) browser with wifi disabled 

    Translate