Question

Can't connect to subscription

Forum|Forum|6 months ago
January 8, 2026
2 replies
74 views

Bonsoir je suis abonné et je n'arrive pas à me connecter sur mon abonnement et je ne parviens pas à modifier des courriers et en fait le système demande de repayer quelque chose que j'ai déjà. Puisque je suis abonnée. Et même si je veux me repayer impossible il y a un blocage code erreur qui dit que je suis déjà abonnée

Account management

Community Expert

Community Expert

start here, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

ONLY IF YOUR ACCOUNT SHOWS A SUBSCRIPTION WITH NO PAYMENT PROBLEMS, proceed to these steps -

https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

and if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

additionally, below are solutions some users reported:

if those all fail, change your cc language. eg, try international english

if that fails, change the install location

Community Expert

Community Expert

Some previous discussions that may help - Server won't connect
-https://community.adobe.com/t5/download-install-discussions/unable-to-reach-adobe-servers-while-installing-or-updating-adobe-apps/td-p/14667078
-https://community.adobe.com/t5/Get-Started/Adobe-Application-Manager-won-t-connect/td-p/5180973
-and http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html