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fahrizakwy
Participant
May 4, 2026
Question

can't continue adobe payment.

  • May 4, 2026
  • 4 replies
  • 39 views

I want to buy Adobe with a 7-day trial, but there is an issue when making the payment "We couldn't process your payment. Please check your payment details. If the issue persists, try another payment method or contact your bank." I have tried several cards that work but still can't. I am in Southeast Asia

    4 replies

    Nancy OShea
    Community Expert
    Community Expert
    May 6, 2026

    In which country do you reside?

     

    Nancy O'Shea— Product User & Community Expert
    fahrizakwy
    Participant
    May 6, 2026

    Indonesian

    Nancy OShea
    Community Expert
    Community Expert
    May 6, 2026

    Indonesia is a blocked geolocation. Payment failures for subscriptions in Indonesia are often caused by regional mismatching, strict verification requirements for the region, or specific bank restrictions. Try using PayPal if it’s an option. 

    https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

     

    Good luck. 

     

    Nancy O'Shea— Product User & Community Expert
    Nancy OShea
    Community Expert
    Community Expert
    May 4, 2026

    You might be in a blocked geolocation requiring you to go through a regional reseller.

    https://www.adobe.com/international/selector/

     

     

     

    Nancy O'Shea— Product User & Community Expert
    kglad
    Community Expert
    Community Expert
    May 4, 2026

    try using a mobile phone's updated non-opera browser with wifi disabled.

    fahrizakwy
    Participant
    May 6, 2026

    i’ll try

     

    kglad
    Community Expert
    Community Expert
    May 6, 2026

    @fahrizakwy 

     

    keep us updated.

    Community Expert
    May 4, 2026

    You should contact Adobe support or maybe try purchasing through a reseller

    -Manan