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Medit8
Participant
February 4, 2026
Question

Can't deactive acrobat pro from old device to install serial number on new device

  • February 4, 2026
  • 1 reply
  • 11 views

Hi all, I have see some threads on this and I was able to use this link to close the session on old laptop but I still can’t activate the license on the new laptop. It’s for Acrobat X Pro https://account.adobe.com/security/

 

I bought a new laptop - old laptop dead and in bin so can’t deactivate and getting the  actvation limit reached. Tried online chat - no help, tried calling and the wouldn’t help as don’t provide support on old one off products as we know as they want you to buy a subscription. Totally not worth that. They told me to post in this community to see if someone could help!

 

Any other ideas. 

1 reply

kglad
Community Expert
Community Expert
February 4, 2026

post in the download & install forum.