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default01lsp5mzhzs6
Participant
October 4, 2021
Answered

Can't find a way to cancel my abo and can't find a way to contact support

  • October 4, 2021
  • 1 reply
  • 390 views

I have a new job and moved country. I don't habe much mobey andsadly missed the renewal of the annual subscription.

At the moment I can use Adobe over work and really need at least part of the mobey back but the info on this site do not help me.

I'd love to contact somebody to helpe since I don't have the "manage or cancel my subscription" button in my account.

 

How can I contact the support?

How can I cancel without the manage button?

 

This topic has been closed for replies.
Correct answer Manan Joshi

Hello @default01lsp5mzhzs6,
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
To contact support see the instructions given at the link below
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

1 reply

M
Community Expert
Manan JoshiCommunity ExpertCorrect answer
Community Expert
October 4, 2021

Hello @default01lsp5mzhzs6,
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
To contact support see the instructions given at the link below
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
    D
    default01lsp5mzhzs6Author
    Participant
    October 4, 2021

    Thank you very much!

    All browsers I used for the link only brought me back on the support site. That's why I did not understand that a pop up should open where I have the possibility to chat.

    My problem got resolved now, thank you very much! 

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