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Participant
June 11, 2024
Question

Can't find my process after subscription

  • June 11, 2024
  • 1 reply
  • 146 views

I subscribed yesterday to Creative Cloud for all apps, it said the request was received and would be processed.
I should have received feedback in 24 hours, it's been 24 hours and not only did I not receive anything but the process doesn't even show up in my account. I'm getting anxious because I approved the use of the card and just need to know that the money won't be taken from my account without me getting access to what I paid for.

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    1 reply

    John T Smith
    Community Expert
    Community Expert
    June 11, 2024

    You need to ask program questions in the forum for the program you are using
    To ask in the forum for your program please start at https://community.adobe.com/
    Moving from Using the Community (which is about the forums) to the Account forum

     

    Nobody here can see your account information
    What do you see at https://account.adobe.com/
    This space is provided by Adobe, but this is not Adobe support
    This is a public forum, you need the link to Adobe support, not other users
    Help Center https://helpx.adobe.com/support.html is a good place to start
    Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that wait times are sometimes long before an agent responds
    .
    You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    You MUST also allow 'cookies' in your web browser for the link to work
    This will NOT work if you are using a VPN
    .
    This link will go directly to the chat option
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent in the lower right, without the quote " " marks
    or
    X (aka Twitter) tweet @AdobeCare
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730