Can't get a refund because of billing problems yet got charged for a subscription

Question

Hi, I remember cancelling my subscription after the free trial period for an adobe acrobat pro account, but as it stands, it seems like my subscription wasn’t cancelled and now I got charged for the subscription price. The problem is, I can’t cancel my subscription through the admin console as my account is flagged for a billing issue despite the charge being recognized by the system. I really need this refund, please answer as soon as possible

Jeff_A_Wright · Accepted Answer

@quirky_beauty663bthanks for your question.I apologize for any problems you encountered managing and ending your subscription, and I am sorry you did not find more value in our offerings.I don’t see any records of any previous attempts to reach us, ​@quirky_beauty663b, so please use a different device us if you have any problems contacting us athttps://helpx.adobe.com/contact.html?rghtup=autoOpento discuss your refund request.If you're unable to access the reach us, thenit appears you may be connecting through a managed or restricted network that could be blocking some of the required services. In that case, please try again using a different device, a personal network, or a mobile connection.Please update this public discussion thread if you have any additional questions, ​@quirky_beauty663b.

kglad · Answer

you have to fix billing problems before you can cancel, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

then make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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