Can't get in contact with customer support regarding billing

Question

I am trying to get in support with adobe regarding billing issues. However, I can't seem to be able to get in contact with an agent or any email links that I could contact. I really need to contact customer support. Why is there an option to contact customer care but not access it? Does anyone know why or how I can contact support asap?

I thought I was paying for an education price when I am eligible however it seems I was billed the "Full" price rather than the student price. I didn't notice this until now since it was on auto renew. It's irritating because I am unable to contact help when it just loops to the same page over and over again. Plus the fact that I cannot use 100% of my student plans.

Nancy OShea · Accepted Answer

Use another device/browser (Chrome or Firefox) that does not have script blockers.

You have 24/7 access to your account online. Please log-in to your account below. This will tell you what you're paying for, how much and when it expires.
https://account.adobe.com/plans

If you still need help, scroll down to Contact Adobe on the same page.

Click the chat icon.

Type AGENT followed by enter key.

John T Smith · Answer

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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