Can't get through to human agent

Forum|Forum|11 months ago
April 1, 2025
1 reply
204 views

I'm having an issue with billing in regards to a subscription, I have multiple unkown charges and when I try to cancel my plan it says I must pay €134! I tried the virtual help and asked to speak to an agent, I waited about 20 mins as it said it was busy so there was a delaye, then the chat just ended without me even speaking to an agent. It seems impossible to get in contact with someone to solve this issue.

Windows

kglad

Community Expert

check for an open ticket:

https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

Jeffrey_A_Wright

Community Manager

Ceelin, thanks for posting your question about your subscription to this public discussion forum. I can confirm you do have an active subscription. You will need to update the method of payment, however, before you can continue using the subscription or cancel it. Please see https://adobe.ly/3FMsgnz for information on how to update your payment information to pay for the services that you utilized. You will then be able to complete the steps at https://adobe.ly/42a2UHx if you want to cancel your subscription. Please see https://adobe.ly/4iQFuy7 for more details. ^JW

C

ceelin_6708Author

Participant

Thank you for your response, I have an active subscription but when I try
to cancel it’s charging me €134 what I’m looking for is a human to speak
to. Can you advise me on how I can go about this?

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