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Participant
February 16, 2023
Answered

Can't install substance Painter even though I'm Student

  • February 16, 2023
  • 3 replies
  • 1043 views

Hello,

 

I'm getting an issue while installing Substance Painter on my computer. I'm eligible to get it for free and I already downloaded it several months ago. But I took a creative cloud subscription and can no longer download it.

It seems that my subscription """erase""" my eligibility. When I try to download it, it asks me if I want to try or buy it.

 

You might wonder why I want to download it again if it's already on my computer... the reason is that the latest update isn't showing up when I'm looking for updates on the application.

 

And last but not least, I can't find anywhere how to contact Adobe, any support, anything ...?

 

Thank you,

Damien.

This topic has been closed for replies.
Correct answer kglad

contact: https://www.substance3d.com/contact/

3 replies

Participant
August 15, 2024

I am having the same issue, Was your issue resolved? 

kglad
Community Expert
Community Expert
August 15, 2024

@abigail_7067 

 

use the link or contact your admin.

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
February 21, 2023
Cyril Dellenbach
Community Manager
Community Manager
February 21, 2023

Hi Damien,

 

I am moving your post so our team can take you in charge.

 

Best regards,

Cyril Dellenbach (Micro) | QA Support Artist | Adobe