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Serendipitous_Whirl49a2
Participant
September 25, 2026
Answered

Can't locate the Adobe charge.

  • September 25, 2026
  • 1 reply
  • 26 views

Hello,

There is no active Adobe plan or subscription in my Adobe account, and I cannot find this payment in my purchase history.

However, my card was charged on August 25, 2026, at 5:35 PM. The card ends in <info removed by mod>.

I do not recognize this charge and would like to request a refund. Please help me identify the transaction and investigate this payment.

Thank you.

 

    Correct answer ShivangiGupta

    Hi ​@Serendipitous_Whirl49a2,

    We appreciate you reaching out.

    I looked into your account details associated with this email address and found that you have subscribed to an annual plan billed monthly for Adobe Acrobat Pro 15 days ago.

    You can check the details here: https://account.adobe.com/plans

    I hope it helps.

     

    ^Shivangi

    1 reply

    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity ManagerCorrect answer
    Community Manager
    September 29, 2026

    Hi ​@Serendipitous_Whirl49a2,

    We appreciate you reaching out.

    I looked into your account details associated with this email address and found that you have subscribed to an annual plan billed monthly for Adobe Acrobat Pro 15 days ago.

    You can check the details here: https://account.adobe.com/plans

    I hope it helps.

     

    ^Shivangi

    ^Shivangi
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