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I
ians37289334
Participant
September 30, 2023
Answered

Can't log in

  • September 30, 2023
  • 4 replies
  • 396 views

Nope, not your usual, forgot password or username. I signed up for a free trial, and, I guess, entered a wrong email address. Now I can't log in to do anything and, of course, Adobe has my CC details so they'll be very happy to bill me, even though I can't access what I've paid for.

 

Tried chat, but that's an endless loop of stupid robotic (and 100% useless) answers that terminates before I can speak to a human.

 

Does anyone have ideas on how to talk to a real person to get this resolved?

 

[Moderator moved the thread to the correct forum]

    Correct answer kglad

    or correct this yourself: check section account created with wrong email:

     

    https://helpx.adobe.com/manage-account/using/create-update-adobe-id.html

    4 replies

    C
    cathy_0937
    Participant
    September 13, 2025

    Same thing happened to me, can't log in despite trying many ways!

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 13, 2025

    @cathy_0937 

     

    see 

    Already signed in with an incorrect email address?

     

    at https://helpx.adobe.com/manage-account/using/create-update-adobe-id.html

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    October 1, 2023

    or correct this yourself: check section account created with wrong email:

     

    https://helpx.adobe.com/manage-account/using/create-update-adobe-id.html

      I
      ians37289334Author
      Participant
      September 30, 2023

      OK, the way to do this (in case anyone else needs to know) is like this (using chat):

      Choose:

       

      YOU: Get sign-in help

      BOT: You can find solutions to common sign-in issues at adobe.com/go/sign-in-help

      BOT: Did that help?

      YOU: No

      BOT: Let's find another way to get you the help you need. Tell me more about your issue.

      YOU: I can't sign in

      BOT: Other customers with similar questions have found the help they needed with the following solutions.

      YOU: None of these

      BOT: How would you like to proceed?YOU: Chat with an agent

      BOT: Ok. I'll connect you to an agent who can pick up where we've left off.

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      October 1, 2023

      This is exactly what @Jill_C said: type agent, explain the situation, get a solution. 

      ABAMBO | Hard- and Software Engineer | Photographer
      Jill_C
      Community Expert
      Jill_CCommunity Expert
      Community Expert
      September 30, 2023

      Use the chat icon again, and type "agent". You'll be connected to a real, live person.

      Jill C., Forum Volunteer
      I
      ians37289334Author
      Participant
      September 30, 2023

      Nope. I guess you haven't used chat in a while. If you aren't signed into an active account (which obviously I can't do or I wouldn't be here asking) they want nothing to do with you.

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