Skip to main content
C
Camilla246373820ba7
Participant
May 28, 2022
Answered

Can't log on to my adobe account because of deleted e-mail

  • May 28, 2022
  • 2 replies
  • 2512 views

Hello there

I'm new to the community

I have an adobe account which is connected to an e-mail that has been deleted. The e-mail was deleted because it was a student e-mail I got from a school that I don't go to anymore.

The adobe account is still charging me money every month so I need to log on to the account and cancel my subscribtion. Can anyone help me with this?

 

I have tried to contact adobe cumstomer service but i find that it is extremely difficult to get a phone number or some kind of e-mail I can write to.

    This topic has been closed for replies.
    Correct answer Nancy OShea

    Your email address may not receive mail, but you can still log-in with your Adobe ID & password.  Use a browser that accepts cookies and does not have script blockers.

    https://account.adobe.com/plans

     

    ===============
    How do I Cancel my Subscription?
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    ===============
    Subscription & Cancellation Terms:
    https://www.adobe.com/legal/subscription-terms.html

    CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

     

    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    May 28, 2022

    Your email address may not receive mail, but you can still log-in with your Adobe ID & password.  Use a browser that accepts cookies and does not have script blockers.

    https://account.adobe.com/plans

     

    ===============
    How do I Cancel my Subscription?
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    ===============
    Subscription & Cancellation Terms:
    https://www.adobe.com/legal/subscription-terms.html

    CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

     

    Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    May 28, 2022

    This space is provided by Adobe, but it is not Adobe support
    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the support link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    -you MUST also allow 'cookies' in your web browser for the support link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or by telephone https://helpx.adobe.com/contact/phone.html
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices