Can't see plan under manage plan and can't cancel the plan so it's keep charging my money

Forum|Forum|1 year ago
December 18, 2024
返信数 2.
402 ビュー

Hi there,

I accidently use my university email account for free trial where I leave my payment details. Now my university account has expired and I can't log into my university email. I can't cancel it after the free trial as there is no plan in my account and I can't even find my payment details and cancel it so it's keeping deducting my money. Also I can't contact any support from Abode as it keeps asking me to contact my administrator for help (which I don't have). Can you please help me to cancel my plan under this account? as I don't have access to my university email now. It would be much apprepriated if you can also refund the membership fee. Thanks

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このトピックへの返信は締め切られました。

kglad

Community Expert

you had an admin, correct? contact them - https://helpx.adobe.com/enterprise/kb/contact-administrator.html

JR Boulay

Community Expert

This is a public forum, not Adobe support.
Users, including the Community Experts, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.
Adobe provides support through the Chat function: https://helpx.adobe.com/contact.html?rghtup=autoOpen or through:
Facebook: @Adobe
X (formerly Twitter): @AdobeCare - https://twitter.com/AdobeCare

If the chat window fails to open, then use a different device.
Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain.

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