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Photo Video Suite
Participant
April 5, 2026
Answered

Can't sign in

Kept getting message saying cant connect to servers are you offline. I wasn't then it asked me to sign in. Each time I tried it went back to sign in page. Did password change with get code, , changed password. Still cant sign it, just reverts to sign in page. No VPN, clock issues etc

    Photo Video Suite
    Photo Video SuiteCorrect answer
    Participant
    April 5, 2026

    Thanks I’m back in

    3 replies

    Photo Video Suite
    Photo Video SuiteAuthorCorrect answer
    Participant
    April 5, 2026

    Thanks I’m back in

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    John T Smith
    Community Expert
    Community Expert
    April 5, 2026

    Check here 

    https://status.adobe.com/

     

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    kglad
    Community Expert
    Community Expert
    April 5, 2026

    follow the steps here to resolve the cc sign in/out loop -  https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

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