Skip to main content
Photo Video Suite
Photo Video Suite
Participant
April 5, 2026
Answered

Can't sign in

  • April 5, 2026
  • 3 replies
  • 21 views

Kept getting message saying cant connect to servers are you offline. I wasn't then it asked me to sign in. Each time I tried it went back to sign in page. Did password change with get code, , changed password. Still cant sign it, just reverts to sign in page. No VPN, clock issues etc

    Correct answer Photo Video Suite

    Thanks I’m back in

    3 replies

    Photo Video Suite
    Photo Video SuiteAuthorCorrect answer
    Participant
    April 5, 2026

    Thanks I’m back in

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    April 5, 2026

    Check here 

    https://status.adobe.com/

     

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      April 5, 2026

      follow the steps here to resolve the cc sign in/out loop -  https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices