Can’t start a support chat + need help cancelling subscription (early termination fee not made clear
Hi Adobe Community,
I’m trying to contact Adobe Support via chat, but I can’t find a way to start a chat with a live agent (I keep being redirected and can’t reach one).
I also need help cancelling a subscription I did not intend to sign up for, which was on an annual commitment. It wasn’t clear at the time of purchase that this was an annual plan with an early-cancellation/termination fee, and I no longer need the service.
When I try to cancel now, I’m being shown a very large exit fee, and I feel the terms weren’t presented clearly enough when I subscribed.
Could an Adobe staff member please help me:
get in touch with a live support agent (chat or equivalent), and
cancel the subscription without the early termination fee due to the lack of clarity at sign-up?
Details (happy to provide privately if needed): Thanks in advance.
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