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Participant
February 23, 2025
Question

Can't Subscribe to 1 TB Plan

  • February 23, 2025
  • 3 replies
  • 218 views

I recently got a new laptop and tried to subscribe to the Lightroom 1 TB plan, all credentials were correct, yet it didn't register as such (it was invalid). Checked the bank and they said nothing was wrong from their and my card's end. I'd like to receive assistance please. 

 

Thank you

 

[moved from bugs to discussions according to the community rules - Mod.]

3 replies

Shivangi_Gupta
Community Manager
Community Manager
February 26, 2025

Hi @nicholas_6270,

We are sorry for the trouble. Could you try an alternative payment method? Also, could you try making the purchase using a different device?

Let us know if it brings any change.


^Shivangi

Participant
February 23, 2025

Debit 

kglad
Community Expert
Community Expert
February 23, 2025

adobe doesn't accept debit cards.  <- this is, apparently, incorrect.

 

use a credit card or other options, depending what country you're in.

kglad
Community Expert
Community Expert
February 23, 2025

are you using a debit or credit card?