Can't unsubscribe

Forum|Forum|7 months ago
June 17, 2025
2 replies
252 views

I subscribed to the annual premium version of an application called Lightroom on Friday June 13th with the intention of unsubscribe right before the free trial week ended, unfortunately the subscription doesn't appear in the subscriptions section of my Google account so I can't unsubscribe, I've used the same email of my Google account to subscribe to the app, so I've already checked it's the same account but my subscription doesn't appear in the section so I can't turn it off, what can I do

Android

kglad

Community Expert

check your account, https://account.adobe.com

what's it show?

M

marika_super1048Author

Participant

It shows that in My Plan section I have 3 days of free trial left before the running billing starts so there is a subscription even tho Google Assistence told there isn't any to be found! So I'm trying to change or cancel my plan that appears on my Adobe account but I don't know how to do it

kglad

Community Expert

can you follow

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Peru Bob

Community Expert

If you purchased from the Google Store, you need to contact them for support.

M

marika_super1048Author

Participant

I already contacted them and they told there is not subscription to be found, still I checked on my Adobe account in 'My Plan' section it appears that I have 3 days left before my free trial ends for the premium version of Lightroom, so there is a subscription!! So I want to change or cancel my plan that appears on my Adobe account but I don't know how to do it

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded