Participant

Question

Can the very high cancellation fee be waived for forced purchases?

Forum|Forum|2 months ago
November 20, 2025
2 replies
39 views

Hi -

I don't want to sound unappreciative for the many great Adobe products, but I was forced, by the Ontario government, to purchase the Acrobat product to edit my Ontario Powers of Attorney forms.

As a pensioner, I will have trouble now, having to pay $29.37 every month, so naturally, I want to cancel my subscription.

But I just found out that in order to cancel, I will have to pay $129.95.

This situation is really rough on elderly pensioners -- could Adobe please consider waiving that cancellation fee for people who are forced to buy the product for a one-time use?

Thank you.

Install update and subscribe to Acrobat

S

Shivangi_Gupta

Community Manager

Hi @eleanor_2674,

Thank you for sharing your concern with us.

I reviewed your account details and see that you have an annual plan billed monthly for Adobe Acrobat Pro, which started about 29 days ago. Annual plans are offered at a discounted monthly rate, but they do include an early cancellation fee if ended before the term completes as mentioned in the article shared by the expert above.

If you only need the application for a short period, the best option going forward would be to choose a monthly plan, as this avoids any early termination charges.

Please let me know if you have any other questions.

^Shivangi

E

eleanor_2674Author

Participant

Thanks for the information, Shivangi.

Part of the problem was that, as best I was able to see on screen, and my vision is still quite good, I chose the only option presented to me. Overall, I found the web pages very difficult to understand and navigate, it took me over an hour to just make the purchase, with many tries and failures. And I'm a former professional computer programmer who is generally familiar with how web screens work.

As to my waiting until about a month had elapsed, I didn't realize the cancellation fee was so high or I would have been active on this issue much sooner.

My suggestion would be for Adobe to set up a special offer for just users with just a one-time need, probably a 30-day window where the government documents can be edited, then the account closes automatically, with no need for the user to cancel.

I believe I am not the only person who has had to deal with this problem.

Naturally, I tried to persuade the Ontario government department looking after Powers of Attorney to use, say, Microsoft Word so that anyone can acquire freeware (like Open Office) to edit their forms. They did not consider that a helpful option.

That would be especially helpful if an unforseen need to RE-edit the forms should arise in the future.

At any rate, I think the Adobe corporation could score some real "good guy" points by addressing this problem.

And finally, I would definitely like to contact an appropriate corporate official about this, but for an ordinary software user, I can't find any options for contacting corporate personnel above retail level support staff.

Thank you so much.

Jeffrey_A_Wright

Community Manager

Eleanor, thanks for posting about your subscription commitment to this public discussion forum. I would encourage you to raise the need for a paid version of Acrobat with your local government. The free version of Adobe Acrobat Reader can be used to fill and submit forms. You can find more information on the capabilities at https://adobe.ly/4pkVyLf.

You can use the steps listed at https://adobe.ly/3XFP6md to self-cancel your commitment to the paid features of Acrobat. I would recommend you confirm with your governmental agency that the free version will be sufficient before you complete the self-cancel process, Eleanor.

You can find more information about the cancellation process at https://adobe.ly/4pqtPJi. You do have an annual subscription, so a fee would be charged if you end your discounted subscription early. If you only have occasional needs for the paid features of Acrobat, then please make sure to choose a monthly plan with no annual commitment in the future, Eleanor. ^JW

kglad

Community Expert

if you cancel within 14 days of starting the trial you get a full refund. here are the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

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eleanor_2674Author

Participant

Thanks for replying. I do understand Adobe's cancellation policy time limits.

But governments have created a very burdensome expense on the elderly who need to prepare for major illness and death by forcing them to purchase Adobe Acrobat just to fill in their forms. This is obviously very unfair, and Adobe could do a wonderful thing by waiving that forced cancellation fee.

Can you please let me know how to contact your senior management to plead my case?

Please.

kglad

Community Expert

you can wait to see if you get a reply here from a badged employee or you can write to adobe's corporate personnel.

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