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ChaosKidz
Participating Frequently
Mar 25, 2026 9:03 AM UTC
Answered

Can you help check which account is still charge and auto pay from my bank ?

Hello guys, so i just wanted to ask, can you find which of my account still charge and auto pay from my bank? it always auto pay from my bank for a year or maybe more but on my account there's no active plans , so i just want it to stop, please. Thankyou i hope anyone can help me with this one.

    ShivangiGupta
    ShivangiGuptaCorrect answer
    Community Manager
    Aug 12, 2026 2:46 PM UTC

    Thread Summary

    A user reported that their bank account had been automatically charged for a year or more, even though no active plans appeared on their Adobe account, and asked for help identifying and stopping the recurring charge.

    Suggested solutions by Adobe

    1. Identify the source of an unrecognized charge
    If you see a charge on your bank or card statement that you don't recognize on your Adobe account, review your billing history and payment details to trace where the charge originated (for example, a different email address, a family member's purchase, or a separate Adobe ID).

    https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

    2. Confirm no active plan or trial is still running
    Sign in to your Adobe account and check your Plans and Payment section for any plan, trial, or add-on that may still be active even if it isn't visible on the main dashboard and cancel it if you no longer intend to use it.
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    ^Shivangi

    14 replies

    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity ManagerCorrect answer
    Community Manager
    Aug 12, 2026 2:46 PM UTC

    Thread Summary

    A user reported that their bank account had been automatically charged for a year or more, even though no active plans appeared on their Adobe account, and asked for help identifying and stopping the recurring charge.

    Suggested solutions by Adobe

    1. Identify the source of an unrecognized charge
    If you see a charge on your bank or card statement that you don't recognize on your Adobe account, review your billing history and payment details to trace where the charge originated (for example, a different email address, a family member's purchase, or a separate Adobe ID).

    https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

    2. Confirm no active plan or trial is still running
    Sign in to your Adobe account and check your Plans and Payment section for any plan, trial, or add-on that may still be active even if it isn't visible on the main dashboard and cancel it if you no longer intend to use it.
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

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    ^Shivangi
    Kanikas
    Legend
    Mar 25, 2026 11:48 AM UTC

    Hi ChaosKidz , 

     

    Were you able to get in touch with support? if not, you can also try this article where you can try to find out the unknown charge: https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

     

    Hope this helps!

     

    Thanks

    Kanika Sehgal 

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    ChaosKidz
    ChaosKidzAuthor
    Participating Frequently
    Mar 25, 2026 12:54 PM UTC

    Yes but now they dont reply to me at all
     

     

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    kglad
    Community Expert
    Community Expert
    Mar 25, 2026 12:57 PM UTC
    Community Expert
    Mar 25, 2026 10:04 AM UTC

    If it does not show up on your account then this is a problem. These are peer to peer forums, you are not talking to Adobe staff here. Please reach out to then via official channels to see how they can help you in this

    Translate
    -Manan
    ChaosKidz
    ChaosKidzAuthor
    Participating Frequently
    Mar 25, 2026 11:09 AM UTC

    thankss for the reply now im reaching out to the officials

    Translate
    Community Expert
    Mar 25, 2026 11:11 AM UTC

    You can type AGENT in the chatbox to connect to a human

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    -Manan