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charleen_3301
Participant
March 22, 2025
Question

Can you help me?

  • March 22, 2025
  • 3 replies
  • 329 views

Hello,

I need help with my Adobe account relatively quickly. I want to cancel my account, but I need to verify my profile for that. Unfortunately, I no longer remember the password. I also don’t have access to my email, so I can’t receive a security code. Is there a way to receive an SMS instead of an email or to get help in another way?

Thank you in advance.

3 replies

Tchow
Tchow
Participant
March 23, 2025
Did you get adobe through your computer? Or google play store etc. Because
you can go to the play store subscription and cancel it from there.
Luisa Ortiz
C
charleen_3301Author
Participant
March 23, 2025

I downloaded Adobe Acrobat on my laptop and took out a subscription.

Now I want to cancel my subscription too, but as described above, I can't cancel it at the moment because I can't reset my password and the confirmation email is sent to my email where I no longer have access

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 24, 2025

@Jeff_A_Wright 

creative explorer
Community Expert
creative explorerCommunity Expert
Community Expert
March 23, 2025

@Tariq Ahmad can you maybe move to the abcd community to help customer?

m
    creative explorer
    Community Expert
    creative explorerCommunity Expert
    Community Expert
    March 23, 2025

    @charleen_3301 how do you even know you have an Adobe account? If you are log-in into Adobe website, well, you just have to click on your avatar to see your email? If you do a search within your emails (for example, Gmail, do a serch for Adobe if that comes up, and if it does, well that's your email association). Unfortunately, Adobe's standard security protocols primarily rely on email verification for account changes like cancellations, and they don't typically offer SMS as an alternative for these critical actions.

    If you don't remember your password, click on the 'Forgot Password' — it's all about security. If it was so easy, then anyone can use our accounts!

    m
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