canceing subscripotion

Forum|Forum|10 years ago
June 6, 2015
4 replies
1787 views

would like to cancel my subscription before it renews. I have an email adviceing my to log into my account to cancel the renewal. But that has gotten me nowhere. Can anyone help with this please?

Correct answer Rave

Hi Claire,

You might want to refer the KB Doc: https://helpx.adobe.com/x-productkb/policy-pricing/cancel-subscription-acrobat-online-services.html

Regards,

Rave

A

Audrey37800744g5py

Participating Frequently

I'm having the same problem! I have cancelled it a few times through my online account but they are still trying to get the payment . I even have confirmation that it has cancelled

Shivangi_Gupta

Community Manager

Hi @Audrey37800744g5py,

As per your account details, the annual prepaid subscription renewed 10 days ago. I confirm that you have cancelled your subscription. It will end on June 15, 2026.

Let me know if you have any questions.
^Shivangi

kglad

Community Expert

Hi, No it doesn’t say cancelled for this year. It still says there is a
payment problem.

Regards

you have to fix payment problems before you can cancel.

https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

E

EKAMPREET303064963tem

Participant

Hi,

According to my phone settings my adobe subscription has been expired in december but adobe is still charging me from last 2-3 months. Please cancel my subscription as soon as possible