Cancel

Question

I need to cancel my Illustrator subscription, but the plan doesn’t appear in my enterprise account. I also can’t access the Admin Console or live chat to report the error. I’m in Saudi Arabia and was advised to contact Customer Support for cancellation.

Jeffrey_A_Wright · Accepted Answer

Duplicate of

kglad · Answer

do you have an enterprise subscription? if so, contact your admin, https://helpx.adobe.com/enterprise/kb/contact-administrator.html

if not, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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