cancel

Question

I want to cancel I have never used your app and now I am locked into a plan. Please can someone reach out so I can end this I am paying monthly for something I can not afford

Jeff_A_Wright · Accepted Answer

Thank you for posting to this public discussion forum, Blake.

I am sorry for any problems you have encountered with managing your commitment to Adobe, and that you did not find more value from our services.

Please click on https://adobe.ly/4sQMG1e to speak with a member of our team who can help you cancel your subscription.

I don't see any records of any previous attempts to reach us, Blake, so please use a different device if you are unable to contact anyone or are redirected to this public discussion forum.

Please update this discussion thread if you have any additional questions, Blake. ^JW

John T Smith · Answer

>I have never used your app and now I am locked into a plan

Not using is not the same as cancelling

To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html

-be sure to keep the verification email you will receive when you cancel
Log in and go here to check your account to determine your status https://account.adobe.com

You may only get a refund if you cancel and are charged during the first 14 days of starting a trial
After 14 days the trial becomes a subscription and there is no refund
See https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded