cancel

Question

I want to cancel I have never used your app and now I am locked into a plan. Please can someone reach out so I can end this I am paying monthly for something I can not afford

Jeff_A_Wright · Accepted Answer

Thank you for posting to this public discussion forum, Blake.

I am sorry for any problems you have encountered with managing your commitment to Adobe, and that you did not find more value from our services.

Please click on https://adobe.ly/4sQMG1e to speak with a member of our team who can help you cancel your subscription.

I don't see any records of any previous attempts to reach us, Blake, so please use a different device if you are unable to contact anyone or are redirected to this public discussion forum.

Please update this discussion thread if you have any additional questions, Blake. ^JW

John T Smith · Answer

>I have never used your app and now I am locked into a plan

Not using is not the same as cancelling

To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html

-be sure to keep the verification email you will receive when you cancel
Log in and go here to check your account to determine your status https://account.adobe.com

You may only get a refund if you cancel and are charged during the first 14 days of starting a trial
After 14 days the trial becomes a subscription and there is no refund
See https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

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