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I cancelled my free trial before it ended but yesterday discovered that Adobe has been billing me every month for $19.99.
I expect a refund but can NOT find anything resembling ‘customer support’.

I asked Google:
“Is Adobe's system rigged to make it difficult to cancel?”

Yes, Adobe’s subscription and cancellation system has been heavily criticized and legally challenged for being intentionally designed to make cancellation difficult.

Adobe agreed to a $150 million settlement with the U.S. Department of Justice and Federal Trade Commission in March 2026. The lawsuit accused Adobe of hiding early termination fees in fine print and making online subscription cancellations confusing or difficult, violating the Restore Online Shoppers’ Confidence Act (ROSCA)

kanikas28368183 · Answer

Hiduke_0123,I understand how concerning unexpected charges can be, and I'm happy to help look into this with you.From what we can see, your Acrobat Pro and Acrobat AI Assistant subscriptions were canceled, and refunds were issued in May. At the moment, we do not see any successful charge that matches the one you're referring to.Could you please share a few more details about the charge? This will help us better understand what you're seeing.In the meantime, please follow the steps in the link below to gather more details about the charge:https://helpx.adobe.com/in/account/individual/billing-and-payments/payment-and-billing-issues/unknown-charge-on-bill.htmlWe understand this can be frustrating, and we're here to help clarify what happened. Any additional information you can provide will be appreciated.ThanksKanika Sehgal

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