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K
ki.tty_
Participant
January 12, 2020
Question

Cancel

  • January 12, 2020
  • 2 replies
  • 168 views

Cancel subscription 

 

Credit card no. being charged is ending in REMOVED with starting march 2018. I am not a member to the plan. Kindly cancel any membership you may have in your records and refund me the amounts charged

and confirm back once my subscription is cancelled.

My e-mail id is : REMOVED

 

Regards,

Kitty Lee

 

[personal information removed for your protection]
[This is a public forum, not Adobe support, please do not post personal information]
https://community.adobe.com/t5/Community-Help/Email-signatures-and-personal-information/td-p/4786467

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
January 12, 2020

I suggest you log-in to your Adobe account first to find out exactly what you're being charged for. 

https://account.adobe.com/plans

 

Early termination of an annual subscription could incur a penalty fee -- 50% of remaining months of service.   To avoid paying penalty fees, wait until the 12th month of service to cancel.

https://www.adobe.com/legal/subscription-terms.html

 

Nancy O'Shea— Product User & Community Expert
John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
January 12, 2020

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

 

Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

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