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Participant
August 2, 2025
Question

Cancel a plan without access to email.

  • August 2, 2025
  • 1 reply
  • 183 views

I have an active plan with an old email address linked to a company I used to work for. I no longer have access to the email address and the company in question won't give me access so that I can cancel the plan. I need to cancel the subscription but I cannot access the account because the two factor authentication sends a code to that email.

 

How can I cancel a subscription without any access to the acount?

1 reply

kglad
Community Expert
Community Expert
August 2, 2025
OLILIPAuthor
Participant
August 2, 2025

I'm not sure how this helps? I cannot update any details for the old account as I dont have access to the email and therefore cannot sign into the account to change the details. Any futher guidence would be appriciated.

kglad
Community Expert
Community Expert
August 2, 2025

then you'll need to wait for monday to get help from an employee or check others that have already received this guidance.