cancel a subscription

If the first payment for the subscription was only withdrawn yesterday, then you should still be within the 14-day refund period for free cancellation of your plan. These Adobe help pages may be of assistance:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

https://helpx.adobe.com/manage-account/using/change-plan.html

If you have further questions about cancellation, check out this FAQ:

https://community.adobe.com/t5/account-payment-plan-discussions/cancel-subscription-faqs/td-p/11885718

Or contact Adobe Customer Care directly – they are the only ones who can help with plan billing or account payment issues:

https://helpx.adobe.com/contact.html

You should be able to reach them via live online chat or possibly phone.

*** Note that Adobe does not do support by email, so beware of scammers and answering anyone who sends you a private message via this forum. ***

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

As in, you signed up for the trial and forgot to cancel the subscription before 14 days had passed since the subscription was started?

This is a public forum, not Adobe support. Users, including the Community Experts, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen


PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html