Skip to main content
A
Anonymous
May 31, 2022
Question

Cancel Account

  • May 31, 2022
  • 4 replies
  • 249 views

                     How is one suppose to give a Firm a good word when you cant even find someone      to dicuss an issue . This is the forth month I receive a bill of apprx 73 dollars . Month number one No reply

                                                                                                           

Month number two No reply

Month number three No Reply

Month Number four No Reply 

DOES ADOBE EXSIST .?????????????????????????????? I am a simple senior , why should i have to pay 73 dollars for something I know nothing about ????  What am I paying for ????????????????????????????? I am simply venting , thank God for the cominity , At least i can vent my fraustration , because it appears there is no one at Adobe .

                                                                                                      

This topic has been closed for replies.

4 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
May 31, 2022

Why haven't you contacted your bank before now??

Your card may have been compromised without your knowledge. 


CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

NOTE: Adobe does not conduct business by email.  Email is NOT secure.

 

=============
Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away! Real Adobe employees will never reach out via Outlook, Yahoo, Gmail or Skype.
=============
3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

 

Nancy O'Shea— Product User & Community Expert
kglad
Community Expert
kgladCommunity Expert
Community Expert
May 31, 2022

if you're replying to emails, you can check your spam folder for automated responses informing you that replying to emails is not going through to anyone at adobe.

 

you need to use the phone (https://www.adobe.com/about-adobe/contact.html), or even quicker, use chat per @Manan Joshi 

    A
    Anonymous
    May 31, 2022

       I always check my junk folder and never received anything .I checked the account that Adobe has on me there is nothing but my e mail address . I checked for the plans they offered again nothing . I am just an email address paying for something i never wanted

     There  is nothing 

     What am i paying for ????????????????????????

       i CANNOT TELL YOU because THERE IS NO iNVOICE ETC 

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    May 31, 2022

    Salty, I am sorry you are being charged for some type of Adobe service.  I am not showing any active plans or memberships under the e-mail address you used to post to this public discussion forum.  If you have any other e-mail addresses, please see https://helpx.adobe.com/manage-account/using/cancel-subscription.html for information on how to self-manage and cancel most memberships under that e-mail address.

     

    If you need assistance or don't have another e-mail address, then please follow the suggestions by Manan Joshi and Kgad and begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen so a member of our support team can help you.  If the chat window fails to open, or is non-response, then please use a different device to contact us.

    T
    Test Screen Name
    Legend
    May 31, 2022

    You say "no reply". How did you contact them (or try to)?  Do you mean the chat icon appeared but your typing never had an answer? 

      M
      Community Expert
      Manan JoshiCommunity Expert
      Community Expert
      May 31, 2022

      Hi @24616787,

      In order to contact support, please login to your account and navigate to the URL below, wait for a while it will automatically open up a chat window. Make sure that the browser has cookies enabled, and all script blockers are disabled.
      https://helpx.adobe.com/contact.html?rghtup=autoOpen
      Type AGENT to avoid bots and talk to a human.
      Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
      https://tinyurl.com/y7cfrr7y
      -Manan

      -Manan
        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices