cancel account

Question

This is the 3rd time I have submitted a request
This application does not meet my usage requirements so I requested to cancel my account.
However, I still receive a payment request from you.
I look forward to fulfilling this request.

jane-e · Accepted Answer

@34535445

Only Adobe Customer Care can assist with cancellation or billing. No one on this public forum can.

To cancel yourself or confirm your cancellation, follow these steps:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Be sure to follow the link on that page to "Cancellation fee and refunds" that explains the sliding scale for early termination of an annual plan:

"A refund depends on when you cancel and the type of subscription you purchased. For most plans, you get a full refund if you cancel within 14 days of your initial purchase. Learn if you get a refund when you cancel."

You've already contacted Adobe, so you know how. You can use the Chat window or X (Twitter)

Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "agent" to get a human

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

I've moved your post from Using the Community (for forum questions) to Account, Payment, & Plan.

~ Jane

kglad · Answer

have you submitted any following the first link in @jane-e's message?  or used one of the two adobe support contact methods also in @jane-e's message?

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