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Anonymous
January 1, 2024
Answered

cancel account

  • January 1, 2024
  • 2 replies
  • 326 views
This is the 3rd time I have submitted a request
This application does not meet my usage requirements so I requested to cancel my account.
However, I still receive a payment request from you.
I look forward to fulfilling this request.

 

 
    This topic has been closed for replies.
    Correct answer jane-e

    @34535445 

     

    Only Adobe Customer Care can assist with cancellation or billing. No one on this public forum can.

     

    To cancel yourself or confirm your cancellation, follow these steps:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    Be sure to follow the link on that page to "Cancellation fee and refunds" that explains the sliding scale for early termination of an annual plan:

    "A refund depends on when you cancel and the type of subscription you purchased. For most plans, you get a full refund if you cancel within 14 days of your initial purchase. Learn if you get a refund when you cancel."

     

    You've already contacted Adobe, so you know how. You can use the Chat window or X (Twitter)

     

    Try the link to auto-open the Chat:
    https://helpx.adobe.com/contact.html?rghtup=autoOpen  
    Type "agent" to get a human

    If your browser blocks the Chat window, try the troubleshooting tips here:
    https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

    You can also send a post through X (formerly Twitter) to @AdobeCare.

    Do not reply to PMs, which are likely to be scammers.

     

    I've moved your post from Using the Community (for forum questions) to Account, Payment, & Plan.

    ~ Jane

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 1, 2024

    have you submitted any following the first link in @jane-e's message?  or used one of the two adobe support contact methods also in @jane-e's message?

    jane-e
    Community Expert
    jane-eCommunity ExpertCorrect answer
    Community Expert
    January 1, 2024

    @34535445 

     

    Only Adobe Customer Care can assist with cancellation or billing. No one on this public forum can.

     

    To cancel yourself or confirm your cancellation, follow these steps:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    Be sure to follow the link on that page to "Cancellation fee and refunds" that explains the sliding scale for early termination of an annual plan:

    "A refund depends on when you cancel and the type of subscription you purchased. For most plans, you get a full refund if you cancel within 14 days of your initial purchase. Learn if you get a refund when you cancel."

     

    You've already contacted Adobe, so you know how. You can use the Chat window or X (Twitter)

     

    Try the link to auto-open the Chat:
    https://helpx.adobe.com/contact.html?rghtup=autoOpen  
    Type "agent" to get a human

    If your browser blocks the Chat window, try the troubleshooting tips here:
    https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

    You can also send a post through X (formerly Twitter) to @AdobeCare.

    Do not reply to PMs, which are likely to be scammers.

     

    I've moved your post from Using the Community (for forum questions) to Account, Payment, & Plan.

    ~ Jane

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