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Participant
March 7, 2024
Question

Cancel Adobe Creative Plan on Another Account

  • March 7, 2024
  • 2 replies
  • 122 views

How can you cancel a adobe creative plan from another account that you dont have access but i still have receipt.

is it possible for the Debit Card to Decline the automatic payment or we need to ask customer support for that but as for my account i dont have current plan.

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2 replies

kglad
Community Expert
Community Expert
March 7, 2024

type "agent" into the chat field to bypass the bot.

Shivangi_Gupta
Community Manager
Community Manager
March 7, 2024

Hi there,

Thanks for your questions. It is not possible to make changes to account details and plans using a different account. Having said that, we'd recommend contacting our support team and start a private chat session for the payment related questions.

https://adobe.ly/4a467ei

 

Regards,

Shivangi