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H
HiSim
Participant
October 27, 2020
Question

Cancel Adobe Plan

  • October 27, 2020
  • 3 replies
  • 298 views

I have been trying to cancel my account when my current subscription expires and it's really not as straightforward as it should be. There is no option to do so in my management console.

 

I have also called the number given (0800 028 9094) a couple of times and the line has been so bad and has cut out every time. There appears to be nothing else I can do.

 

How come the 'contact' page has no means of making contact? That's bad design. (https://helpx.adobe.com/in/contact.html)

This topic has been closed for replies.

3 replies

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
October 27, 2020

Try changing the browser, it helps many people who don't see the icon

-Manan

-Manan
H
HiSimAuthor
Participant
October 27, 2020

Yep, had to change browsers. From Chrome (you'd think that would work) to IE11! Thanks for your help.

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
October 27, 2020

the chat icon looks like '3 dots inside a circle' at the lower right - do you see that?

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
October 27, 2020

Hello,
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
H
HiSimAuthor
Participant
October 27, 2020

There is no chat icon on the page https://helpx.adobe.com/contact.html is there any other way to get to the chat?

 

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