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Participant
April 4, 2025
Question

Cancel Adobe Stock Subscription

  • April 4, 2025
  • 1 reply
  • 106 views

I purchased a CreativeCloud plan with my student account. Adobe Stock also gave me a trial membership when I purchased it. I canceled my plan before the trial period ended, and I'm sure I did. However, the plan fee (Adobe Stock) was deducted from my card for the following month. I still haven't objected, but now when I want to cancel the plan, you are charging me a cancellation fee by citing the annual subscription. Stop this immediately and close my Stock membership. You are clearly doing business by misleading the consumer! You can be sure that I will take it to the necessary authorities in Türkiye if necessary!

1 reply

kglad
Community Expert
Community Expert
April 4, 2025

adobe sends an email when starting and when cancelling (which may be in your spam folder).  ie, you should have proof of both dates using those emails.

 

otherwise, you're bound by the dates shown in your account, https://account.adobe.com