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Participant
December 9, 2020
Question

Cancel and refund

  • December 9, 2020
  • 2 replies
  • 189 views

I want to cancel! Received SMS of payment from Apple.
Using the Free trail but I don't know how to use. For me so hard to use. So I had cancelled.

But you make a $78 monthly payment for me.

I don't need it. Please cancel and refund to me, thank you.

    This topic has been closed for replies.

    2 replies

    Just Shoot Me
    Legend
    December 9, 2020

    You need to Cancel from the Apple (Whatever type of Device, Mac, iOS) App Store.

    John T Smith
    Community Expert
    Community Expert
    December 9, 2020

    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link below
    -you must also allow 'cookies' in your web browser for this to work
    https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730